ZX10 Cracked Arse Update

[Glen]

For those that remember my dearly beloved 10 developed the dreaded arse crack syndrome.

Put it in for service at Narellan Kawasaki on Friday (who did a sensational job at a reasonable price and lent me a bike for the day). Richard contacted Kawasaki Tech Services and was told that Kawasaki's official position was that because mine had been modified (It has a fender eliminator) that any damage was not covered under warranty. (I knew this would be their response).

I contacted Kawasaki Technical services today and spoke to a bloke called Peter. He confirmed it had been knocked back because of the eliminator. I mentioned that I knew of others that cracked without eliminators and that I bought my eliminator from Parramatta Kawasaki when I bought the bike. Pretty well straight off the bat he agreed that it would be replaced as a one off "goodwill" gesture.

Sounds like the approach from Kawasaki to a fairly common problem is the old deny liability and hope you don't hear back numbers game. If you happen to ring and complain then they fix it.

Pretty ordinary approach I reckon. I have to say though that Richard at Narellan Kawasaki was really good, it's Kawasaki that is the problem.

While I'm on it I can highly recommend Narellan Kawasaki. For those in Sydney, give them a go, he's got a good young mechanic now and their servicing is fairly priced.

[Colette]

Glad you got a result, but agreed that it is pretty poor form from the big K

[MickLC]

It's amazing how much "goodwill" Kawasaki Australia have...

[hoffy]

Glad to hear that big crack in your ass wasn't meant to be there

[Kishy]

Richard contacted Kawasaki Tech Services and was told that Kawasaki's official position was that because mine had been modified (It has a fender eliminator) that any damage was not covered under warranty. (I knew this would be their response).

Will you take the eliminator off until warranty runs out now?

[Neka79]

Glad to hear that big crack in your ass wasn't meant to be there

no one likes a big crack in the ass...

[FrogZ]

It's amazing how much "goodwill" Kawasaki Australia have...

AND as a "goodwill" they dont have to replace when it breaks AGAIN !!
from personal experience

[Kishy]

AND as a "goodwill" they dont have to replace when it breaks AGAIN !!
from personal experience

Exactly.. thats why I asked if he was now gonna take da shit off

[Glen]

Richard contacted Kawasaki Tech Services and was told that Kawasaki's official position was that because mine had been modified (It has a fender eliminator) that any damage was not covered under warranty. (I knew this would be their response).

Will you take the eliminator off until warranty runs out now?

No, because it's obviously a bullshit ploy anyway. The eliminators is fitted with spacers so it doesn't come into contact with the bodywork anywhere (not unlike the original piece). Hopefully if I can keep the original bit I'll have a spare, which I'll fix so I can use it when the next one goes.

[Glen]

It's amazing how much "goodwill" Kawasaki Australia have...

AND as a "goodwill" they dont have to replace when it breaks AGAIN !!
from personal experience

Correcto. The bloke referred to it as a"one off" goodwill measure. So I guess that's it. Given that it took over twelve months for this one to go I'm guessing it will likely be out of warranty when the next one cracks.

[Glen]

Glad to hear that big crack in your ass wasn't meant to be there

Well one of them anyway..

[Stereo]

My GSXR had a crack aswell.... Pics attached...

[Colette]

Oh fark, I didn't need to see that again - thanks so much, Stereo

[Stereo]

Oh fark, I didn't need to see that again - thanks so much, Stereo

Yer welcome

[FrogZ]

So Stereo whats your addie so I can send you this dry cleaning and repair bill when I threw up all over my desk ???

Q . Does this make my ars look big ?
A . NO your ars makes everything else look small