On line purchasing caution!

Tack · Post by **Tack** » Fri Mar 10, 2006 9:59 pm

I have just received a quick release fuel tank cap that has taken aprox 10 weeks to get!

I ordered this cap thru an Australian company, on their web site and, probably stupidly, thought that they would give timely service.

I've have rang them once a week and followed this caps progress from manufacture, to shipping in Germany, to landing on the dock, to clearing customs, to being in their ware house to...."ohh you wanted a blue one...unfortunately they sent a black one....but we have a blue one in stock so we'll send that out"....to "yeah I saw that on my deck, should go out this week"...to "yeah it was sent".

You know, not once did they say..."sorry for the delay". In fact I don't reckon they even care.

Probably the smart people here would not order something online. All I can say is that I have had such a good run ordering stuff cheaply and getting it promptly that I thought it was all good. But now....NOW....I want to kill.....I would love to name this bullshit company however I'm not sure if it has any legal ramifications for this site or me....bastards...pack of dirty rotten stinkin pig dogs

balanse · Post by **balanse** » Fri Mar 10, 2006 10:07 pm

Never bought online from an Aussie coy but my experiences with the yanks is exactly 180 degrees to yours.
I order, they confirm via email, they confirm shipping details via email (they express concern that I had gone for sea freight instead of air and at pains to advise that it may take 6 weeks), it turns up in 3 weeks.
Then another email to ask if all was well and to thank me for using them.
I am bloody impressed. Used them about 5 times now and always the same.
The Yanks sh1t on us for customer service.

MrStompy · Post by **MrStompy** » Fri Mar 10, 2006 10:33 pm

balanse wrote:Never bought online from an Aussie coy but my experiences with the yanks is exactly 180 degrees to yours.
I order, they confirm via email, they confirm shipping details via email (they express concern that I had gone for sea freight instead of air and at pains to advise that it may take 6 weeks), it turns up in 3 weeks.
Then another email to ask if all was well and to thank me for using them.
I am bloody impressed. Used them about 5 times now and always the same.
The Yanks sh1t on us for customer service.

Ive never had a problem with getting stuff from USA either.
ive ordered things on a thursday monring and they have been at my door the following tuesday.

Whereas here i have waited for 7 weeks for a rear seat cowl.
i should of got that from the seppos too...

So balance which company are you having all this success with in the US?
maybe they have stuff i want to buy

7THSIN · Post by **7THSIN** » Sat Mar 11, 2006 4:15 am

I ordered my lap timer from the States last Thursday and it turned up this afternoon, 7 days isnt too bad when I got the lap timer and USB download kit, delivered for less than the cost of the lap timer in Aus

Blue14 · Post by **Blue14** » Sat Mar 11, 2006 6:43 am

I needed a helmet to match the GPX

so knowing my size of the HJC i already have thought i would order of ebay. It is an aussie co and within 2 days it was on my doorstep and saved myself around $120..

chameleon · Post by **chameleon** » Sat Mar 11, 2006 7:07 am

I've never bought online, probably cause I don't use sreit cards... "any more"

But if I ever have to I'll come back and get some details off you guys, your CC numbers for example...

Stereo · Post by **Stereo** » Sat Mar 11, 2006 8:07 am

I have only bought a few things online.... my leather jacket being the worst experience.... it took about 8 weeks to arrive and when it did it was WAY OFF being the right size... I sent it back and it took another 8 weeks for the replacement to arrive.... Luckily this was the right size... It wasnt really the aussie companies fault but their supplier... It sucks... but these things happen I guess.... Luckily I got a good result... it could have worked out much worse.

photomike666 · Post by **photomike666** » Sat Mar 11, 2006 9:33 am

If you use EBay check out the sellers rating and feedback, for online stores it can be the luck of the gods but most are OK. With overseas orders I got stung recently. Big order went through their website OK came to a good price with Aus postage address. Heard nothing for a week, payment went through on card after 7 days then nothing. E-mailed them and got a swift reply telling me their system hadn't calculated the postage correctly and they wanted another $240 postage. I told them to cancel the order.

circlework · Post by **circlework** » Sat Mar 11, 2006 9:51 am

ebay is really good, im addicted to it. ive bought stuff ranging from pepper spray to golf clubs. only had one bad experience in three years but still managed to get the item.

on another issue my old lady and her friend just got back from the middle east, got there credit card statements back. one had 3k worth of unauthorised spending the other had 2.5k.

. ddirty bastards

RG · Post by RG » Sat Mar 11, 2006 7:08 pm

Kishy wrote:1 x '00 WRX
1 x '02 Commodore
1 x 97 Excel
2 x Kwaka Ninjaz
2 x Minimotos
1 x Helmet
1 x Two piece suit
3 x Jacket
1 x Race Boots
1 x Gloves
2 x Back packs

All internet purchases Aust & O/seas based. Neva had a prob.
Always buy from reputable sellers & chances of problem purchases
are reduced

Wow! You bought 2 back packs from over the internet!

mrmina · Post by **mrmina** » Mon Mar 13, 2006 9:53 am

i reckon i have more problems in shops than over the net.

but there is always something in the back of ur head thats says u can be ripped off while doing stuff on the net.

Tack · Post by **Tack** » Mon Mar 13, 2006 10:06 am

I have bought quite a few things also over the net and had no trouble however from now on I will be making enquiries first before I order anything.

I was wondering if people might post the links to sites that they have ordered stuff off and they have been good to deal with?

balanse · Post by **balanse** » Mon Mar 13, 2006 4:55 pm

So balance which company are you having all this success with in the US?

http://www.starcycle.com

Jonno · Post by **Jonno** » Mon Mar 13, 2006 5:36 pm

I have been told that 58cycle in the USA are barstards to deal with, It put me off buying a few things from them even though they were cheaper than anyone else. They did however become very pushy when I was getting my order together and saved it untill I was ready and ended up cancelling and they still sent email asking when I was going to pay

The rumours I heard were from many so I have to beleive it.

MrStompy · Post by **MrStompy** » Mon Mar 13, 2006 5:50 pm

balanse wrote:
So balance which company are you having all this success with in the US?
http://www.starcycle.com

thanks for that.