Checking a Service

Jennysc · Post by **Jennysc** » Wed Apr 04, 2007 12:44 pm

With all the dodgy bike/car service stories that come up how can I be sure a service done on my bike was done right ?

I made the mistake of blathering on about how little I know about bikes when I dropped the bike off.

This company came highly recommended so should I just trust that they did a good job?

Jenny

Burky · Post by **Burky** » Wed Apr 04, 2007 12:55 pm

Jennysc wrote:With all the dodgy bike/car service stories that come up how can I be sure a service done on my bike was done right ?

I made the mistake of blathering on about how little I know about bikes when I dropped the bike off.

This company came highly recommended so should I just trust that they did a good job?
Jenny

That is probably the best thing, as a few people have used them and if they all have said good things about them, well you are off to a good start.

NortikittyKat · Post by **NortikittyKat** » Wed Apr 04, 2007 1:00 pm

Yep I agree - can't get better advertising then word of mouth...

I find the mechanic I use is fantastic and was highly recommended to me by another female rider... It is really important for me to find some one that isnt goin to bullshit me and charge ridiculous amouts of money for things I don't really need.

I did of course double check everything he did and said the first few times to see if he could be trusted thou.... gotta keep them on their toes...

krusty · Post by **krusty** » Wed Apr 04, 2007 10:49 pm

If you want to make sure they actually did what they charged you for (especially if your getting more than an oil change), you could always get some tamper lacquor from Dick Smith / Jaycar and put it on all the bolts. It will not give an idea of quality but you will know something was done.

Neka79 · Post by **Neka79** » Wed Apr 04, 2007 11:00 pm

mark the oil filter with chalk or liquid paper...mark the sump bolt too ..this will tell if its been moved/replaced...

make specific requests and make sure they follow thru... if u ever have any thoughts that it wasnt done, call em/go back straight away (dont wait a week)....

NovaCoder · Post by **NovaCoder** » Thu Apr 05, 2007 10:25 am

The worse service I ever had was when they put a nice scratch on the tank (through to the metal).

I'd booked it in for a Sat morning service at the last minute when I knew they were flat-out. I didn't spot the damage until after I'd ridden away and couldn't get them to admit liability

2 lessons learned:

1) Never ask for your bike to be 'squeezed-in' as they will prob do a rush-job.

2) Always give your bike the once over BEFORE you ride away.

mrmina · Post by **mrmina** » Thu Apr 05, 2007 7:33 pm

just stand over them and watch them do the work

Grasshopper · Post by **Grasshopper** » Sat Apr 07, 2007 6:03 pm

mrmina wrote:just stand over them and watch them do the work

very few workshops will let you in to do that. workcover and all

BUT i think if they (workshop) really wanted to instil confidence they could install a dirty big window so you could watch. i like to watch. and see my bike worked on too.

mike-s · Post by **mike-s** » Sat Apr 07, 2007 6:05 pm

the only problem with that is you could see them standing around and scratching their nuts for 20 minutes of the hour and a half that you were charged for the service costs.

Grasshopper · Post by **Grasshopper** » Sat Apr 07, 2007 6:15 pm

yeah, then see some 18 yr old apprentice redline it a few times to warm it up for the test thrash.

guy i take my bike to has just employed an off-sider. was previously a one man operation. i almost feel sorry for the guy, as Steve is one pedantic SOB.
work is always first rate. job done once, done right.

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Checking a Service

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