Advice please??

Post by **Wattie** » Thu Feb 22, 2007 5:18 pm

i bought a new helmet, coz i found some creepy crawlies living in my old one...

purchesed the helmet, and a tinted visor to suit.

i wear the helmet for the 1st time and find the visor is kinda smokey.

like it was fogged up, pulled it off and cleaned it (with a clean rag)
and still no go.

returned to the shop, and told them, and they have taked the visor off my hands to pass on to the rep.

they stood by me in saying i hadnt done anything wrong.

i went to shop today to check on progress, and rep hasnt been in to pick it up yet.

im leaving for PI on tuesday evening. so im thinking it wont be fixed by then.

they offered to sell me a new visor (which i suspect will be the same) because the foggyness looks to me like its "built in"

cut to the point now.

am i out of line if i ask for a refund on the helmet??
if they cant supply a decent visor to me, i belive the helmet it of no real use to me.

i never ride with a clear visor, always tinted, and feel quite comfy in doing so.

and if i was to return said helmet, should i wear my old bugg eaten one to PI? or so i stick the clear visor on and deal with it, and possibly not get a refund on it?

any advice??

Poyda · Post by **Poyda** » Thu Feb 22, 2007 5:24 pm

Go back with your helmet, get them to fit a new visor and go for a walk around outside in good sunlight. If its the same, return the helmet as the visor doesnt meet standards in regards to transparency. See if they'll fix you up with a different helmet, maybe a slightly dearer one as compensation.

Don't go with the bug infested option

z900/zx9 · Post by **z900/zx9** » Thu Feb 22, 2007 5:29 pm

You know what this i will show it to the rep stuff shits me

I am in the wholesale buisness and if a customer has a problem and the shop gives CUSTOMER service then they will ring me and give me there opinion and i will make a decision .So as far as i am concerned if the items not right give it back to the if they cant be bothered making a phone call to there supplier

I am also waiting for a call for the last 2 weeks for a faulty item and same bullshit is being played to me

NOT FOR LONG IM GOIN IN THERE NEXT WEEK

Strika · Post by **Strika** » Thu Feb 22, 2007 5:39 pm

HTFU and wear sunnies ya poof!

Nah mate, just kiddin. Go get the whole thing refunded, and go buy and OGk or something else decent!

Neka79 · Post by **Neka79** » Thu Feb 22, 2007 5:52 pm

yea as a retailer i cop it all the time...i agree with Z.... if they cant make a call ....then the product isnt worth owning...

if all the visors look the same (hard to see thru) then theres an issue...

u have taken the thin film coating off havent u?

mohawk miss · Post by **mohawk miss** » Thu Feb 22, 2007 6:07 pm

Get a refund and a different lid.

I just so happen to know where there are some shoei kagayamas for about $590........

Seriously, if you can't see out of it, its not safe. If its "built in" to the visor, could be a faulty run from the maker. I wouldn't keep it.

mohawk miss · Post by **mohawk miss** » Thu Feb 22, 2007 6:10 pm

Get a refund and a different lid.

I just so happen to know where there are some shoei kagayamas for about $590........

Seriously, if you can't see out of it, its not safe. If its "built in" to the visor, could be a faulty run from the maker. I wouldn't keep it.

jewjew · Post by **jewjew** » Thu Feb 22, 2007 6:13 pm

You did take the plastic backing off the visor didn't you?

Post by **Wattie** » Thu Feb 22, 2007 6:17 pm

yeah i took the film off, that was the 1st check

might see what they can do.

im scared but, im a bit of a woose when it comes to demanding stuff...

red_dave · Post by **red_dave** » Thu Feb 22, 2007 6:31 pm

You're welcome to borrow my old X-lite and tinted visor...

It's been in an accident but your ugly enough that no one would tell the difference if it was in another...

gco0307 · Post by **gco0307** » Thu Feb 22, 2007 6:51 pm

I doubt that you would be entitled to a replacement lid because an 'aftermarket' visor is unsuitable bit like asking for a total refund on a bike becauset he aftermarket exhaust does not give the sound you want.

But, a shop may be willing to refund in the name of 'good will'.

The first thing I would do is try different visors from teh same shop and if they are still an issue, try a second shop (you should be entitled to a refund on the visor cost). If the problem is still there than it is safe to say either a bad batch or as a minimum the visor does not meet your expectations and time to look elsewhere, but that does not mean getting rid of the lid if you like it.

However, as someone who only ever rides in clear visors why not go the sunglass route as others have suggested or will they not fit in the helmet (mine will not fit in my KBC)?

Garry

hoffy · Post by **hoffy** » Thu Feb 22, 2007 7:15 pm

If the helmet does not perform its funcion correctly, you are entitled to a refund, end of.
The rep cant do shit, he is just the middleman and will just fob you off mate..

Post by **Wattie** » Thu Feb 22, 2007 7:54 pm

its not an aftermarket visor, its a KBC one like the KBC helmet.

it is designed for it.

doubt glasses will fit, its pretty snug in there...

Phil · Post by **Phil** » Thu Feb 22, 2007 8:16 pm

Wattie wrote:its not an aftermarket visor, its a KBC one like the KBC helmet.

i'd say it might be the visor, a mate of mine has a kbc and he has had no problem with his.

you may want to try a different sort/colour of tint - my make a difference

Neka79 · Post by **Neka79** » Thu Feb 22, 2007 8:20 pm

Phil wrote:
Wattie wrote:its not an aftermarket visor, its a KBC one like the KBC helmet.
i'd say it might be the visor, a mate of mine has a kbc and he has had no problem with his.

you may want to try a different sort/colour of tint - my make a difference

yea i reckon i kno 6 or more ppl with KBC lids with tinted visors and no problems...