What's with Customer Service today......

T · Post by T » Fri Oct 13, 2006 5:38 pm

Went to the city yesterday to buy Mick his b'day pressie..................

What is it with the larger bike stores on Elizabeth St, Melbourne...
Apart from Shiney new bikes.......... Peter Stevens etc had NOTHING....
The service sucked..... and the staff's attitude sucked.

They all had nothing on show in different sizes... just clearence items and smaller sizing.
It woulda been ok if he was a little thin spagetti size... and then they told me if i wanted to order it i could but it would take 3 weeks........hello.. then when i wanted to look at other alternatives the storeman wasn't interested.

Why is it when we have money to spend it's the customer that always walk out un-impressed with customer service?

SenNey · Post by **SenNey** » Fri Oct 13, 2006 7:02 pm

PS drive me nuts!
There prices are high, service is low and the staff well every now and then you find a good one.

I like to shop with cash, with what i want in mind.
I go there knowing what i want, how much iv'e got to spend.
If i don't see it i walk out. Yep a woman who doesn't like to shop

unless it's online of course

I hate staff who try and talk you into things, what about this style, we have it in pink, do i look like a girl girly!

Shoping online much easier.

Neka79 · Post by **Neka79** » Fri Oct 13, 2006 7:40 pm

its the way the world has become unfortunately.... mind u PS over here is just as bad...ive been in there a few times to look at new/er bikes, and not once have i had ne 1 try to serve me, let alone sell me a bike....

in fact ur lucky to get spoken to...

mrmina · Post by **mrmina** » Sat Oct 14, 2006 12:28 pm

i always get the best service at ps.

i even get coffee's.

u just gotta know people, however cosways sux but some other people get great service there.

Colette · Post by **Colette** » Sun Oct 15, 2006 7:59 pm

That's disappointing, T, but unfortunately not uncommon..sometimes people don't appreciate the fact that they have employment!

Smitty · Post by **Smitty** » Sun Oct 15, 2006 8:19 pm

mrmina wrote:i always get the best service at ps.

i even get coffee's.
.

thats coz they don't know any different....

red_dave · Post by **red_dave** » Mon Oct 16, 2006 8:15 am

It's just as bad in the fast food industry...

Smitty · Post by **Smitty** » Mon Oct 16, 2006 9:03 am

red_dave wrote:It's just as bad in the fast food industry...

customer service IS better in the battery industry......in my experience

Duane · Post by **Duane** » Mon Oct 16, 2006 1:14 pm

Smitty wrote:
red_dave wrote:It's just as bad in the fast food industry...

customer service IS better in the battery industry......in my experience

Smitty, you've got a giblet of red_daves shit on your nose, quick wipe it off before anyone else see's

Stereo · Post by **Stereo** » Mon Oct 16, 2006 1:31 pm

mrmina wrote:however cosways sux but some other people get great service there.

I've always gotten good service at cosways.... PS I have had a mixed bag, some good things, some bad things... and one inexcusable thing...

red_dave · Post by **red_dave** » Mon Oct 16, 2006 1:34 pm

Smitty wrote:
red_dave wrote:It's just as bad in the fast food industry...

customer service IS better in the battery industry......in my experience

You've had very limited exposure to that industry my friend...

I was only nice to you cause you sent me naked pics of all the melbourne member's wives/girlfriends...

Duane · Post by **Duane** » Mon Oct 16, 2006 1:35 pm

Stereo wrote:
mrmina wrote:however cosways sux but some other people get great service there.
I've always gotten good service at cosways.... PS I have had a mixed bag, some good things, some bad things... and one inexcusable thing...

I've always had good service at cosways...

PS is another story, I went in there one day with Mina, now they wont even look at me, they even throw hot drinks at me... if thats what you call free coffee...

Burky · Post by **Burky** » Mon Oct 16, 2006 2:22 pm

Customer service has turned to shit over the years. Being in retail (on the other side of the fence), i see a lot of it. The scary part is when you ask a question to someone that has asked if you need help, and they know nothing. Eg a helmet in red on the shelf and you ask if it comes in green, the simple things they just don't know. It gives me the shits!

As for the Batt industry the only good batt shop is Marrickville

Red_Dave i will pm bank details for comment payment

Neka79 · Post by **Neka79** » Mon Oct 16, 2006 7:00 pm

Stereo wrote: PS I have had a mixed bag, some good things, some bad things... and one inexcusable thing...

spitters huh??