'Raceglass' the company....
Posted: Fri May 29, 2009 11:44 am
So this story started about a year ago when I bought BRAND NEW race glass for my track bike from the company Raceglass in Bayswater, VIC. Guy was great with all my enquiries etc, ordered it, picked it up, got it home and it wouldn't go on the bike without fouling on a body part at the front, and the seat mount needed a screw driver to pry it open enough to get it on. Add to this that the glass was not layed up correctly, and had been patched before I even picked it up, but I accepted that ( as I needed fairing so I could ride!)
So I call him up, and he's Ok about it and even comes to my place to fit it up, dremel, file, sand (all on my BRAND NEW raceglass!!) and I still had to custom make a seat bracket as the one supplied both didn't fit, nor allowed me to continue to use the side panels on the bike The guy told me he would make a new one and send it out to me, and seemed to take on board the design flaw that didn't allow the side panels to be used.
Never heard from him again!
Not too bothered by this as my seat mount was a far better, simpler, more functional design than his anyway.
And now, would never buy raceglass from there again either.....
In the mean time, on another forum, a topic comes up asking about raceglass, and I tell the above story like this...
"I just got Raceglass, price was on par with others, quality was not good, bad finish, bad fit.
However, when alerted to the poor product, the guy came to my house from Bayswater and modified it to fit better, not perfectly, but acceptable. I still had to custom make a seat bracket myself though."
So, 2 weeks ago I lay the bike down at PI
. Bugger! Last ride before it is to be sold and I break the screen. Now thinking that the screen may be one that is made by them to fit their raceglass, I call him up and arrange to pick one up yesterday arvo.
I arrive at the workshop in the arvo, and say I'm there to pick up the screen I had rang earlier about. He say's "what's your name again?" and I tell him.
He says...
"I'm not gonna sell this to you(as he takes the screen and walks towards the back of the workshop)" and I'm like wtf? Why not??
He says, "I saw what you wrote on that forum, and I'm not gonna sell it to you"
I tell him I wrote what happened, he blames my bike being bent for the raceglass not fitting and then says "get the f#ck out of here".
I say "well, that's gonna get you more good feedback isn't it!"
I laugh and walk out, not concerned as the bikes being sold, I will just tell the buyer to arrange the new screen for himself.
What a way to win customers!
So now I'm gonna warn as many people as possible about how this guy treats his customers when he gets some negative criticism.
So I call him up, and he's Ok about it and even comes to my place to fit it up, dremel, file, sand (all on my BRAND NEW raceglass!!) and I still had to custom make a seat bracket as the one supplied both didn't fit, nor allowed me to continue to use the side panels on the bike The guy told me he would make a new one and send it out to me, and seemed to take on board the design flaw that didn't allow the side panels to be used.
Never heard from him again!
Not too bothered by this as my seat mount was a far better, simpler, more functional design than his anyway.
And now, would never buy raceglass from there again either.....
In the mean time, on another forum, a topic comes up asking about raceglass, and I tell the above story like this...
"I just got Raceglass, price was on par with others, quality was not good, bad finish, bad fit.
However, when alerted to the poor product, the guy came to my house from Bayswater and modified it to fit better, not perfectly, but acceptable. I still had to custom make a seat bracket myself though."
So, 2 weeks ago I lay the bike down at PI
. Bugger! Last ride before it is to be sold and I break the screen. Now thinking that the screen may be one that is made by them to fit their raceglass, I call him up and arrange to pick one up yesterday arvo. I arrive at the workshop in the arvo, and say I'm there to pick up the screen I had rang earlier about. He say's "what's your name again?" and I tell him.
He says...
"I'm not gonna sell this to you(as he takes the screen and walks towards the back of the workshop)" and I'm like wtf? Why not??
He says, "I saw what you wrote on that forum, and I'm not gonna sell it to you"
I tell him I wrote what happened, he blames my bike being bent for the raceglass not fitting and then says "get the f#ck out of here".
I say "well, that's gonna get you more good feedback isn't it!"
I laugh and walk out, not concerned as the bikes being sold, I will just tell the buyer to arrange the new screen for himself.
What a way to win customers!
So now I'm gonna warn as many people as possible about how this guy treats his customers when he gets some negative criticism.
