ZX10 Cracked Arse Update
Posted: Tue Aug 01, 2006 2:23 pm
For those that remember my dearly beloved 10 developed the dreaded arse crack syndrome.
Put it in for service at Narellan Kawasaki on Friday (who did a sensational job at a reasonable price and lent me a bike for the day). Richard contacted Kawasaki Tech Services and was told that Kawasaki's official position was that because mine had been modified (It has a fender eliminator) that any damage was not covered under warranty. (I knew this would be their response).
I contacted Kawasaki Technical services today and spoke to a bloke called Peter. He confirmed it had been knocked back because of the eliminator. I mentioned that I knew of others that cracked without eliminators and that I bought my eliminator from Parramatta Kawasaki when I bought the bike. Pretty well straight off the bat he agreed that it would be replaced as a one off "goodwill" gesture.
Sounds like the approach from Kawasaki to a fairly common problem is the old deny liability and hope you don't hear back numbers game. If you happen to ring and complain then they fix it.
Pretty ordinary approach I reckon. I have to say though that Richard at Narellan Kawasaki was really good, it's Kawasaki that is the problem.
While I'm on it I can highly recommend Narellan Kawasaki. For those in Sydney, give them a go, he's got a good young mechanic now and their servicing is fairly priced.
Put it in for service at Narellan Kawasaki on Friday (who did a sensational job at a reasonable price and lent me a bike for the day). Richard contacted Kawasaki Tech Services and was told that Kawasaki's official position was that because mine had been modified (It has a fender eliminator) that any damage was not covered under warranty. (I knew this would be their response).
I contacted Kawasaki Technical services today and spoke to a bloke called Peter. He confirmed it had been knocked back because of the eliminator. I mentioned that I knew of others that cracked without eliminators and that I bought my eliminator from Parramatta Kawasaki when I bought the bike. Pretty well straight off the bat he agreed that it would be replaced as a one off "goodwill" gesture.
Sounds like the approach from Kawasaki to a fairly common problem is the old deny liability and hope you don't hear back numbers game. If you happen to ring and complain then they fix it.
Pretty ordinary approach I reckon. I have to say though that Richard at Narellan Kawasaki was really good, it's Kawasaki that is the problem.
While I'm on it I can highly recommend Narellan Kawasaki. For those in Sydney, give them a go, he's got a good young mechanic now and their servicing is fairly priced.
