I have only visited them once- the Tuesday after the Bathurst races in 2000, and they were VERY unfriendly, to the point of being RUDE. I found however, that Sydney City Kawasaki were excellent, and spent 45 minutes checking the brakes of my out-of-warranty ZZR1100......no charge. I bought a tin of chainlube from them...pity I didn't need anything else...well a set of front rotors....
Mind you I had a run-in with Whales Kawasaki a couple of years ago when I returned a pair of bike boots that had fallen apart after 3 wearings- they wouldn't give me my money back, and I ended up riding across Brisbane twice to the importer unnecessarily because the importer told me that they would have approved the return over the phone. Swore then and there to never spend any money there again....
Was going past Whales again today and noticed a used ZZR1200 a year older than mine, so stopped to see if it had the same problem with it that mine has, and Kawasaki so far refuse to warrant- it has and I spent a good half an hour talking to Geoff there, who amazingly remembers who I am and where I am from. Very personable bloke- I nearly bought my ZZR12 from him, but a competitor was a bit cheaper......He was very happy to help me with my warranty claim even though I didn't buy the bike from him. Good service! Anyhow to cut a long story short you can't tell a dealer by one or two staff........

2 X ZRX1200R 4 X ER6N, GT550, 1988 ZX-10, 4 X GPZ250R, 4 X GPZ900R and GPZ750R

Yeah I like Kawasakis.