Poor Service?........or

MCA is a joke regardless of what store it is. Customer service is always poor.

thats why as a consumer i vote with my feet and won't deal with them anymore. i would rather pay more at a more worthy local retailer.

Slightly off topic.
I was on KandN's website the other day to get a new oil filter and the air filter I have installed showed up also.
I had recently tried to remove this air filter to clean it and the grooves cut into the rubber for removal just tore off. I wrote a quick little comment in the reviews about how I liked the product but thought it would last for longer than 3 or so years.
Now to the good part, a few days later I get an email from Kand N's consumer relations manager asking for photo's of the tears, which I promptly sent. 2 weeks later I had a new filter in my mailbox....Happy Days. Couldn't believe this woman had gone out of her way to find out what the problem was so she could fix it for me
Just thought I'd let you all know that good service is still out there and we should go out of our way to support those people and businesses that offer it.

Hey all, thanks for your support, the following is a response from MCAS when I asked them to clarify what there policies are and how they conform with our consumer laws.

What do you think?

Perhaps you might like to post a comment on their FB page MCAS FB

Cheers


Judy O'Grady ( This is my wife its her FB Page)

Hi,
I was wondering if you could clarify your returns policy and how it conforms to consumer laws? A lot of m/c forums are waiting on the answer.

http://www.consumerlaw.gov.au/content/f ... 120111.PDF


http://www.consumerlaw.gov.au/content/f ... 120111.PDF
http://www.consumerlaw.gov.au


3 people like this.
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MCA Motorcycle Accessories Supermarket Pty Ltd Hi Judy,
MCA fully comply with Consumer laws. Most faults are determined by suppliers. Once a fault has been determined the supplier can choose to replace, repair or issue a credit. These situations are looked at case by case.
Regards, MCA

April 17 at 3:27pm · Edited · Like

She is erroneous. Your contract is with the retailer, not the wholesaler. The wholesaler has no right to determine if its warranty or not. That is the retailers responsibility.
Make a claim with fair trading immediately. Costs fuck all.

I agree you shouldn't have to deal with suppliers, only the retailer, but if you want a job done you better off doing it yourself. You will get a better response in the wash. Suppliers are also interested in feedback about retailers.

Then Once you hav that sorted, then release the hounds