Bloody customers....
Posted: Fri Apr 07, 2006 3:52 pmMan I'm pissed off.....
A customer rang the other day, they were having some trouble using Lightworks... its one of the rendering engines inside our 3D CAD software.
They are pretty good users of our software, and considering the subject matter I knew it would take a few hours to explain it all over the phone... So I went out to visit the user on site.... This is something we usually charge for, and I hinted at that to make sure he would appreciate the visit properly...
While I was there I took him through a large array of subjects that he was interested in including some really cool tips and tricks that he would not learn anywhere else... Toward the end of the visit I showed him how to create a moving background sothat animations would look realistic, this involves putting a large 3D dome over the entire project sothat as the camera moves around the sky moves (like it would in real life).... I ran into one small snag, and that is that I couldnt get the texture to light up correctly.... I tried a few things but they didnt work... I was running out of time so I had to leave it with him, promising to contact him the next day with the answer...
The next day arrived and first thing in the morning there is an email sitting in my inbox from the general director of my work.... Apparently this customer had called him first thing that morning.... Now usually this call would be put through to tech support, but they were not there yet.... So he tried to help the customer himself.... When the general director asked the customer why he had not called the Melbourne office (my office) he apparently said that I was of no help to him.....
bloody customers.....
Now I have to ring him to find out why he did that..... I dont want to..... stupid work.... stupid customers.... why is everyone so stupid...
A customer rang the other day, they were having some trouble using Lightworks... its one of the rendering engines inside our 3D CAD software.
They are pretty good users of our software, and considering the subject matter I knew it would take a few hours to explain it all over the phone... So I went out to visit the user on site.... This is something we usually charge for, and I hinted at that to make sure he would appreciate the visit properly...
While I was there I took him through a large array of subjects that he was interested in including some really cool tips and tricks that he would not learn anywhere else... Toward the end of the visit I showed him how to create a moving background sothat animations would look realistic, this involves putting a large 3D dome over the entire project sothat as the camera moves around the sky moves (like it would in real life).... I ran into one small snag, and that is that I couldnt get the texture to light up correctly.... I tried a few things but they didnt work... I was running out of time so I had to leave it with him, promising to contact him the next day with the answer...
The next day arrived and first thing in the morning there is an email sitting in my inbox from the general director of my work.... Apparently this customer had called him first thing that morning.... Now usually this call would be put through to tech support, but they were not there yet.... So he tried to help the customer himself.... When the general director asked the customer why he had not called the Melbourne office (my office) he apparently said that I was of no help to him.....
bloody customers.....
Now I have to ring him to find out why he did that..... I dont want to..... stupid work.... stupid customers.... why is everyone so stupid...
