Toshiba-Lap top, warranty and things.

I am onto my second Toshiba Laptop having upgraded for some newer goodies on the new one about 9 months ago. The first Toshiba laptop was with me until two weeks ago when it decided not to play. But I can still pull the hardrive out of it to retain the data so no worries.
But as luck would have it about 1 week after the original lappie died, my new one crapped itself.
Thankfully it was still under warranty!!
I rang Toshiba last Tuesday to discuss what happens now it's broken, and they immediately dispatched a courier who arrived within 30 mins of the first call to pick it up. All good so far.
I then get phone calls regularly from then till yesterday when they inform me it's fixed, they have retianed all my data, replaced the battery, Video card, and motherboard and a courier will drop it off at 9.30 Thursday. They also apologised repeatedly about the delay claiming they normally would have it back within two working days, but the parts wharehouse moved and had a backlog.
It arrived as promised and on time.
I must say that I was impressed. It's the first time I have ever had an issue with a laptop, both my previous two Acer lappies were sound and the last Toshiba never had an issue either, so they must be reasonably reliable these days. But very happy to say that the after sales service offered by Toshiba will keep me coming back for another when I am ready to upgrade again.
But as luck would have it about 1 week after the original lappie died, my new one crapped itself.




I rang Toshiba last Tuesday to discuss what happens now it's broken, and they immediately dispatched a courier who arrived within 30 mins of the first call to pick it up. All good so far.
I then get phone calls regularly from then till yesterday when they inform me it's fixed, they have retianed all my data, replaced the battery, Video card, and motherboard and a courier will drop it off at 9.30 Thursday. They also apologised repeatedly about the delay claiming they normally would have it back within two working days, but the parts wharehouse moved and had a backlog.

I must say that I was impressed. It's the first time I have ever had an issue with a laptop, both my previous two Acer lappies were sound and the last Toshiba never had an issue either, so they must be reasonably reliable these days. But very happy to say that the after sales service offered by Toshiba will keep me coming back for another when I am ready to upgrade again.
