by robcig » Wed Jul 15, 2015 7:02 pm
Hey Glen, hope you're well. I bought my Rex from Bikebiz at Granville and although I believe I did get a good deal at the time, let me share my experience thereafter. They told me they did a full service on the bike, it had only 8,000 k's so I wasn't too worried...until I got home and realised the vibration in the bars was caused by not one missing engine mount bolt, but TWO missing engine mount bolts. The clutch also had a nasty shudder, and lo and behold, there was very little fluid in the master cylinder. The rear brakes also had very little fluid and lastly, the radiator coolant was lower than low, (hence the overheating). I called the salesman and gave him a serve. To his credit, he picked up the bike the following evening (in the back of ute) and took it away for a proper service. I stupidly went back to them about three months later for a new set of Pirelli Angels and they gouged not one but two chunks out of my beautiful unmarked gold rims (where the wheel weights were). I mentioned this to the Service Manager who told me to buy some paint and touch it up!!! Lastly, I needed a major service on the Rex last month (thanks Allfixed), so I called the service department to get a quote. A young lady said someone would call me back, still waiting. I then called the Service Manager who was busy, and was told he'd call me back, still waiting. In my opinion, they are a bunch of amateurs. I would not let them touch my lawnmower let alone my pride and joy. I will not, I repeat, will not ever step foot in their store ever again!