Kawasaki Sportsbike Riders Club - Australia - Online Forum

Hi all, you may remember a few weeks ago i had the problem with my clutch needing to be replaced with only 12000kms on the clock (if not read "advice needed, 12000km out of a zx9 cluctch"
Well the dealer that honoured my warranty was great, simple and no hassles.
I wrote a letter to Wayne at Parramatta Kawasaki about this and how i was disappointed with them for not honouring the warranty and giving me the cold shoulder. Well i recieved a call from wayne a short time after,

The conversation went something like this.. wayne talking to me.
"I spoke to paul at broad torque kwakka and he said that you were a liar and had told him that it was already authorised by kawasaki and that parramatta couldnt do it for three weeks, he is going to bill you now for the clutch".
(my reply), BS, no way in hell did i ever say that,
(wayne interupts) well someone is a liar and its not me or paul from broad torque"
"wayne im not sure where you got your information from but regardless...
Wayne interuppts again.... blah blah blah.
This goes on for about 5 mins and in the end i had to hang up after numerous attempt to get something constructive out of the conversation but only got finger pointing and being called a liar.

SO, being the person that i am, i called Paul from broad torque Kwakka.
Explained to him the conversation....
he said "yeah he called here and i told him that it hadnt been authorised as of yet as it was only a paper trail that had to be cleared up but was his problem to sought out as how could it NOT be warranty for that amount of kms.
Pauls response was that "wayne is up to his usual tricks and finger points when he loses a customer.

So the point of this long post is BEWARE if dealing with Parramatta Kawasaki as with everything that has happened recently with them i will never go there again. Yes i know they are a sponsor..... but they can get pharked from my point of view.

blimey
this is getting a bit silly....

maybe Dave (#1... madKaw) might wanna step in
sorry Dave but maybe you should..


cheer

faaarrrrkk, utterly speachless

I hate to say it but I am not surprised.

Wayne, if you read this thread, (and I hope you do, it may help you one day), then consider heeding this advice.

1. Learn how to deal with your customers, particularly over the phone: I found your phone manner rude, abrupt and abrasive. You had the perfect opportunity to make me feel a bit special as a customer and instead made me wish I had never heard from you. I'm sure you don't remember, but phoning me and calling me a liar was not an appropriate course of action. What you needed to do was call me and have a conversation something like this:

Wayne : Hi Dave, how is the new zx9 going ?
Dave : Great Wayne, thanks. It's a really nice bike and the new brakes that you put in the day I picked it up were an added bonus
Wayne : Great news. by the way, have you had a chance to post me the manuals from your zzr250 that you traded in ?
Dave : Actually I sent them about a week ago and expected you may have them by now. They did have my return address on them so if I got your address wrong they will hopefully at least be returned to me.
etc, etc, etc. I feel like a special customer because you asked how my bike was going.

The reality (for those who have read this far) was more like this:

W : Where are the manuals for the zzr250. You told me you would send them to me.
D : They where posted about a week ago, you should have them by now.
W: <tone to imply your disbelief>Well they're not here ... I don't know where they are but we certainly don't have them.
etc, etc, etc</tone>

2. Don't, ever, under any circumstances call (or infer that) your customers (are) liars. Just don't, end of story. They may not always be right (yankee customer service shits me almost as much as yours) but they are not liars.

3. While we're at it and I'm in a ranting mood
a. Racism is not cool - yeah I'm white, male and anglo-saxon, but that doesn't mean I think you're funny making gags at other races
b. Slime doesn't sell, stop it. Try being honest, you might be surprised how well people react to it.
c. Don't treat Kawasaki customers the way you do currently - this is not just giving you or your store a bad name, you are tarnishing the image of Kawasaki motorcycles far and wide. Why is it that you currently couldn't sell a Kwak on the Central Coast for quids .... because a similarly arrogant dealer to you had the CC Kwak franchise for far too long.

You sold me a motorcycle in spite of your self - think about it.

That's my spray. Chris, I thank you for giving me the forum in which to vent and wish you all the best of luck in getting the necessary repairs made as quickly and painlessly as possible.

Dave (MadKaw) I personally don't think you should be or feel in any way compelled to take this up with Wayne. At the end of the day you would be getting in to a pissing match based purely on hearsay and speculation. what I believe we must do, however, is take a vote (before producing any further merchandise showing Parramatta Kawasaki as a sponsor) to decide wether any offers from Parramatta Kawasaki should continue to be accepted. I can assure you my vote will be a resounding no.

Ah yes it sounds like you spoke to the same wayne that i did ... yes the rude one.
Well Madkaw, dont worry about taking this up with wayne as like dave #3 said its all hearsay and its just more finger pointing etc. KSRC isnt a forum for "bitchin" but just a place to share experiences. I wont go there again from my experience...and thats my 2c. If people like or get good service then its their choice.
The best thing i can do is take my business somewhere else (broad torque kawasaki). I done the right thing and gave a letter to him explaining what had happened etc but if he does not wish to believe or accept this then that is his loss. Its amazing how much shit this has stirred from a clutch.

I will pm you as I have already been involved...

Hi Dave#3

I now shop at Newsasltle Kawasaki, for the same reason
Mark.

Good luck guys, it sounds a bit messy

The dark side of the force is strong with Parramatta Kawasaki.

Cautious we must be.

What if you just send your complaints or a copy of the thread directly to Kawasaki. There is sure to be someone there that can help influence his trading practises, Cause by the sounds of it, 'Wayne' is not about to change his ways..

If they are a a licensed kwaka dealer they arent doing the kwaka name any good. I can say that after having been there once, I wont be going back. and thats seems to be a common sentiment from most pple here.

RG wrote:The dark side of the force is strong with Parramatta Kawasaki.

Cautious we must be.

blimey RG
you been watching too many of them George Lucas' movies?
you want a jedi fix it?
or what?

sorry this jedi only performs miracles in Victoria

hehehe

only went there once...abt 6 years ago....got treated like sum "no money" 21yo...needless to say i went to syd city..where i ALMOST bought a 01 zx9r (the "over weight, underpowered" one)...ended up with a vtr instead...brand new, paid in full with cash/ trade in too...thats all i got to say abt that...

Thanks for all the support guys n gals on this. Now about the "giving a letter to kwakka "etc it is a good idea if you want to start getting into finger pointing matches but for the amount of time that this has taken (less time riding.. yes thats what we are here for ) im sure that we would not want to get KSRC a name, Especially for those who still wish to use parramatta.
Like i have said it was simply a post to air "my experience" and with Broad torque Kawasaki backing me up with the clutch etc i have won all round (except for the stress) and my belief is that parra is simply acting out of a situation.
Now im sure that it is the best thing to end the thread........ and wait for the next episode to arise.
Cheers.

One good word hardly gets around,
one bad word goes around like wildfire!

They say each person that knows of a bad deed/service will tell 15 others, your revenge has been done


Karma

scotty37 wrote:One good word hardly gets around,
one bad word goes around like wildfire!

They say each person that knows of a bad deed/service will tell 15 others, your revenge has been done


Karma

........but people think more with their wallets than their brains.